FAQ

What do I get with a free basic account?
You can upload videos, photos, site skins, and blogs. You can also send private messages to other members, rate and comment on content, and sign up for The Used E-mail list.

What are the minimum system requirements to fully enjoy the site?
Please note the following minimum system requirements:
1. Operating System: Windows Vista, XP Mac OS 10.4 and above
2. Web Browser:
a. Internet Explorer version 6.0 or higher which can be downloaded for free here.
b. Safari 2.0 or higher, which can be downloaded here.
c. Firefox 2, which can be downloaded here.
3. Media Player: Flash 9 player can be downloaded here.

What if I forgot my password?
1. Click 'Forgot Your Password?" in LOGIN section of the Home Page
2. Enter your Username or e-mail address
3. Click 'E-Mail New Password'
4. You will get an e-mail with a new one-time-use password sent to your email address. Click on the link in that email and you will land on your profile page – enter a new password and you’re done

I registered but cannot Log In. It keeps saying Access Denied?
1. Make sure that you are entering your password with the correct capitalization. The system is case sensitive, so you must enter your password exactly as you did when you registered.
2. Try logging out of the site. clear out your cookies and cache in your web browser tools and then Log In again. This should clear the problem.
*If you still can't log in, please contact fan support via Report An Issue.

I never received my confirmation e-mail after registering?
Please check your Spam box – the email may have gone there, or you may have entered the wrong email address The confirmation e-mail was sent to the address you entered on the registration page.

How do I see other uploaded art, site designs and video?
To see all art click here- http://theused.net/your-artwork
To see all video click here- http://theused.net/your-artwork/videos
To see all site designs/skins visit here- http://theused.net/your-artwork/site-designs

How do I upload Art?
Once you’ve logged in you can upload your art here- http://theused.net/node/add/art
1. Add Title of Art
2. Browse to find image located on your computer to upload
Your art must follow these rules-
Maximum Filesize: 4 MB
Allowed Extensions: jpg jpeg png gif
Must be a JPEG, PNG or GIF image
Images larger than 640x640 pixels will be scaled
3. Hit Upload
4. Add a description of your art
5. Hit Save

How do I upload video?
Once you’ve logged in you can upload video here- http://theused.net/node/add/video
1. Add a title to your video
2. Enter link of hosted video (only these services will be accepted-
The following services are provided: Akamai, Blip.tv, Brightcove, Brightcove 3, Google, IMEEM, MySpace, Revver, Spike TV, StreamOS, Vimeo, YouTube)
3. Add a description of your art
4. Hit Save

How do I upload Site Design/Skin?
Once you’ve logged in you can upload your art here- http://theused.net/node/add/art
1. Add Title of Site Design/Skin
2. Browse to find image located on your computer to upload
You site design/skin must follow these rules-
Maximum Filesize: 4 MB
Allowed Extensions: jpg jpeg png gif
Must be a JPEG, PNG or GIF image
3. Hit Upload
4. Add a description of your design
5. Hit Save

How is the featured background showcased?
Each week eleven new site design/skin are rotated throughout the website. So, while there may be one featured site design/skin on the main page, ten others are being shown on theused.net.

Some of the tabs are wrong, hard to read, etc?
Tabs are unofficial unless specifically announced by the band. Fans have submitted all tabs featured on theused.net. If you would like your tabs featured email us at theusedvideo@gmail.com

I have video or photos from past shows, where should I upload them?
Yes you can! If you have media from specific shows find them in our tourography section and add them to that specific date - http://theused.net/tour/archive

Dates are missing in the tourography section.
If you see we’re missing dates let us know in the forums and we’ll have them added once verified- http://theused.net/forum
When will new tour dates, album releases, events be announced?
Stay updated with The Used by texting THEUSED to 50505. Information about all upcoming events get sent their first.

How do I edit my Personal Information?
1. LOG IN or SIGN UP
2. Click on MY ACCOUNT
3. Click EDIT
4. Click PERSONAL INFORMATION and then edit your full name, date of birth, gender and/or zip code.

How do I edit my Account Settings?
1. LOG IN or SIGN UP
2. Click on 'My Account'
3. Click 'Edit'
4. Choose 'Account Setting'
5. Edit your Location (address), E-mail address, Password, Profile Picture, Private Message settings, Signature and/or Contact settings.

How do I comment on news, videos and blogs?
1. Log In or Register
2. Click 'Comments' by the News item, Video and/or Blog you want to comment on
3. Click 'Add Comment'
4. If a comment hasn't been posted yet, click 'Add New Comment'
5. If you want to Reply To a Posted Comment, click 'Reply' by the comment you want to reply to

How do I cancel my account?
Send us a request to delete your account via Report An Issue or Private Message. *Be sure to include your username and/or email on the account.

Any other issues?
Let us know in the message board here- http://theused.net/forums/help/site-forum-issues or send us an email here- http://theused.net/contact